Please fill out our Customer Support form and we can do that for you! If you change your address in your account, this will not carry over to any orders you have paid for, only future orders.
Subscriptions and Preorders:
Before we ship our subscription boxes and preorders, we will send you an email confirming your address. If your address is incorrect, reply to that email within 24 hours to have it amended for you. If you change your address in your account at this time, your box will not be sent to the updated address. You need to reply to the email within 24 hours to get the address changed.
Once your box has shipped we cannot change your address and you may be charged additional shipping to have it sent to your correct address.
From the 22nd of July 2024, we will no longer be splitting shop orders that contain both preorders and in-stock items.
Shop orders that do not include preorders:
For any other shop orders, you will not receive an email asking you to check your address when we begin preparing for shipping. This is due to the fact we ship shop orders on a more regular basis - if you place a shop order and notice the shipping address is incorrect, please contact the support team as soon as possible so we can aim to rectify this before the order ships.
Shop orders that include preorders:
Before we ship preorders, we will send you an email confirming your address. If your address is incorrect, reply to that email within 24 hours to have it amended for you. If you change your address in your account at this time, your box will not be sent to the updated address. You need to reply to the email to get the address changed for all items in the order.
Once your box has shipped we cannot change your address and you may be charged additional shipping to have it sent to your correct address.