Help & Support

Our Products 2

• What is Illumicrate?
• How do I keep updated on Illumicrate?

Past Boxes 2

• Can I buy past boxes or individual items from past boxes?
• Will you be restocking any of your special edition boxes?

Monthly subscriptions 5

• What subscription options are there?
• What do I get inside the monthly box?
• What type of books will be in Illumicrate?
• When will the monthly themes be announced?
• Can I purchase a subscription product without a subscription?

How do Illumicrate subscriptions work? 4

• How much does an Illumicrate subscription cost?
• How do Illumicrate monthly subscriptions work?
• I want to update my address for my subscription - how?
• How do I update my payment method?

Skipping, Switching and Cancelling 5

• How do I skip a month?
• Can I cancel my subscription?
• I forgot to skip and my subscription renewed/attempted to renew. Can I still skip?
• I have a 3/6 month prepaid subscription, can I still skip?
• Can I switch from the full box to book only or vice versa?

Renewals 4

• When will my subscription renew?
• When is my renewal charged?
• My renewal payment has failed, what can I do?
• I don't get paid until after the 5th, will I lose my box this month?

Afterlight 3

• What is Afterlight and how much is it?
• When does Afterlight ship?
• What do I get inside the Afterlight box?

Pricing and Billing 3

• How can I pay?
• How do I update my payment method?
• If I order a single purchase, when am I charged?

Failed Payments 0

When will I receive my product? 2

• When will my order ship?
• How long will my box take to arrive?

Do you ship to my country? 1

• Do you ship to my country and how much is it?

Shipping Issues 3

• My tracking hasn’t updated, is there an issue?
• I haven't received a tracking email, how can I track my parcel?
• My tracking says my box has been delivered, but I haven't received it

PO boxes, Military addresses and combined shipping 3

• Can you offer combined shipping?
• Can I have my box shipped to a P.O. Box?
• Can I have my box shipped to an APO/FPO address or a P.S.C. box?

Address changes 3

• I want to change my address for an order I’ve paid for – how?
• I've updated my address on my account, will this update automatically on my orders?
• I want to update my address for my subscription - how?

Refunds 1

• I’ve changed my mind, can I have a refund?

Missing box or Missing items 2

• I think my box has shipped but I haven’t had a tracking number?
• My box had a missing item, what do I do?

Damages and Returns 2

• One of my items arrived damaged, what do I do?
• Can I return my box if I already have the book?

General 3

• What is Illumicrate Lifestyle?
• How long will each Illumicrate Lifestyle collection be available for?
• How does ordering and shipping work for Illumicrate Lifestyle products?

Products 4

• Where do Illumicrate Lifestyle products ship from? Will I be charged customs?
• What sizes do the Illumicrate Lifestyle clothing items come in?
• The size and/or colour I want is unavailable – will it be restocked?
• What are the care instructions for the products?

Shipping and Returns 1

• Are Illumicrate Lifestyle products returnable/refundable?