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Knowledge base
General
Our Products
2
What is Illumicrate?
How do I keep updated on Illumicrate news?
Past Boxes
2
Can I buy past boxes or individual items from past boxes?
Will you be restocking any of your special edition boxes?
Subscriptions
Monthly subscriptions
5
What subscription options are there?
What do I get inside the monthly box?
What type of books will be in Illumicrate?
When will the monthly themes be announced?
Can I purchase a subscription product without a subscription?
How do Illumicrate subscriptions work?
4
How much does an Illumicrate subscription cost?
How do Illumicrate monthly subscriptions work?
I want to update my address for my subscription - how?
How do I update my payment method?
Skipping, Switching and Cancelling
5
How do I skip a month?
Can I cancel my subscription?
I forgot to skip and my subscription renewed/attempted to renew. Can I still skip?
I have a 3/6 month prepaid subscription, can I still skip?
Can I switch from the full box to book only or vice versa?
Renewals
4
When will my subscription renew?
When is my renewal charged?
My renewal payment has failed, what can I do?
I don't get paid until after the 5th, will I lose my box this month?
Afterlight
3
What is Afterlight and how much is it?
When does Afterlight ship?
What do I get inside the Afterlight box?
Evernight
3
What is Evernight and how much is it?
When does Evernight ship?
What do I get inside an Evernight box?
Pricing, Billing & Payments
Pricing and Billing
3
How can I pay?
How do I update my payment method?
If I order a single purchase, when am I charged?
Failed Payments
0
Shipping
When will I receive my product?
2
When will my order ship?
How long will my box take to arrive?
Do you ship to my country?
1
Do you ship to my country and how much is it?
Shipping Issues
3
My tracking hasn’t updated, is there an issue?
I haven't received a tracking email, how can I track my parcel?
My tracking says my box has been delivered, but I haven't received it
PO boxes, Military addresses and combined shipping
3
Can you offer combined shipping?
Can I have my order shipped to a P.O. Box?
Can I have my box shipped to an APO/FPO address or a P.S.C. box?
Customer Support
Address changes
3
I want to change my address for an order I’ve paid for – how?
I've updated my address on my account, will this update automatically on my orders?
I want to update my address for my subscription - how?
Refunds
1
I’ve changed my mind, can I have a refund?
Missing box or Missing items
2
I think my box has shipped but I haven’t had a tracking number?
My box had a missing item, what do I do?
Damages and Returns
2
One of my items arrived damaged, what do I do?
Can I return my box if I already have the book?
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