Help & Support

Illumicrate monthly subscriptions 5

• What subscription renewal plans are there?
• What do I get inside the monthly Illumicrate box?
• What type of books will be in Illumicrate?
• When will the monthly themes be announced?
• Can I purchase a subscription product without a subscription?

How do Illumicrate subscriptions work? 4

• How much does an Illumicrate subscription cost?
• How do Illumicrate monthly subscriptions work?
• I want to update my address for my subscription - how?
• How do I update my payment method?

Skipping, Switching and Cancelling 6

• How do I skip a month?
• I have a 3/6 month prepaid subscription, can I still skip?
• I forgot to skip and my subscription renewed/attempted to renew. Can I still skip?
• Can I cancel my subscription?
• Can I switch from the full box to book only or vice versa?

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Renewals 4

• When will my subscription renew?
• When is my renewal charged?
• My renewal payment has failed, what can I do?
• I don't get paid until the renewal period, will I lose my box this month?

Afterlight 3

• What is Afterlight and how much is it?
• When does Afterlight ship?
• What do I get inside the Afterlight box?

Evernight 3

• What is Evernight and how much is it?
• When does Evernight ship?
• What do I get inside an Evernight box?

Presales 6

• What is a presale and how does it work?
• Who is eligible for presales?
• I’m subscribed to Afterlight/Evernight/Starbright, do I have access to Illumicrate presales?
• What defines having an active subscription?
• I’ve just subscribed, please can I get the password for today’s presale?

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