Help & Support

Monthly subscriptions 5

• What subscription options are there?
• What do I get inside the monthly box?
• What type of books will be in Illumicrate?
• When will the monthly themes be announced?
• Can I purchase a subscription product without a subscription?

How do Illumicrate subscriptions work? 4

• How much does an Illumicrate subscription cost?
• How do Illumicrate monthly subscriptions work?
• I want to update my address for my subscription - how?
• How do I update my payment method?

Skipping, Switching and Cancelling 5

• How do I skip a month?
• Can I cancel my subscription?
• I forgot to skip and my subscription renewed/attempted to renew. Can I still skip?
• I have a 3/6 month prepaid subscription, can I still skip?
• Can I switch from the full box to book only or vice versa?

Renewals 4

• When will my subscription renew?
• When is my renewal charged?
• My renewal payment has failed, what can I do?
• I don't get paid until after the 5th, will I lose my box this month?

Afterlight 3

• What is Afterlight and how much is it?
• When does Afterlight ship?
• What do I get inside the Afterlight box?

Evernight 3

• What is Evernight and how much is it?
• When does Evernight ship?
• What do I get inside an Evernight box?