Help & Support
Enter your search term here...
New support ticket
Check ticket status
What subscription options are there?
What do I get inside the monthly box?
What type of books will be in Illumicrate?
When will the monthly themes be announced?
Can I purchase a subscription product without a subscription?
How do Illumicrate subscriptions work?
How much does an Illumicrate subscription cost?
How do Illumicrate monthly subscriptions work?
I want to update my address for my subscription - how?
How do I update my payment method?
Skipping, Switching and Cancelling
How do I skip a month?
Can I cancel my subscription?
I forgot to skip and my subscription renewed/attempted to renew. Can I still skip?
I have a 3/6 month prepaid subscription, can I still skip?
Can I switch from the full box to book only or vice versa?
When will my subscription renew?
My renewal payment has failed, what can I do?
I don't get paid until after the 5th, will I lose my box this month?
What is Afterlight and how much is it?
When does Afterlight ship?
What do I get inside the Afterlight box?
Help Desk Software
by Freshdesk Support Desk