Having an active subscription means that it is set up to renew automatically. If you are an active subscriber then you are eligible for presale access according to the genre of your subscription.
As long as your subscription remains active, then you are eligible for presale access even if you skip a month/theme.
Prepaid Customers
If you have a prepaid subscription for three or six months, but it has since been cancelled, you are not eligible for presale access even if you are due to receive more boxes within your final prepaid term.
We recommend that if you would like to retain presale eligibility, you do not cancel your subscription until closer to its renewal date. For more information about cancelling your subscription, click here.
Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!
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