Help & Support

Presales are early access sales held before a product goes to general sale. These sales are exclusively for those who meet the eligibility criteria, and th...

Presale eligibility varies depending on the type of presale it is; however, the standard eligibility is active subscribers of the genre of the product. If ...

No, subscribers only have presale access for the products related to the genre of book they subscribe to. If you are an Afterlight subscriber, this only gra...

Having an active subscription means that it is set up to renew automatically. Therefore if you have a prepaid subscription for three or six months, but it ...

If we send out waitlist invites on the same day as or the day before a presale is occurring, new subscribers are not eligible for this presale. It states in...

We can only grant presale access to those who originally purchased products from us. However, we may be able to transfer this access to you if the original ...