Help & Support

Presales are early access sales held before a product goes to general sale. This sale is exclusively for those who meet the eligibility criteria, and the l...

Presale eligibility varies depending on the type of presale it is; however, the standard eligibility is active subscribers of the genre of the product. If ...

No, subscribers only have presale access for the products related to the genre of book they subscribe to. 

Active subscriptions means that it is set up to renew automatically. This means that if you have a prepaid subscription for three or six months, but it is ...

If we send out waitlist invites on the same day as a presale is occurring, new subscribers are not eligible for this presale. It states in your invite email...

We can only grant presale access to those who originally purchased products from us. However, we may be able to transfer this access to you if the original...