For Illumicrate and Afterlight subscribers: The final day a customer can skip a monthly renewal themselves is the last day of the month. The final day a customer can contact support to action the skip on their behalf is the last working day before payment is taken (the 1st of the following month).
However, as we are a company based in the UK, it is important to take time zones into consideration and we suggest customers process their own monthly skips on the penultimate working day of the month. This way if there are any issues, our support team can aim to resolve them before payment is taken.
If you are on a 3 or 6-monthly renewal plan, all skips will need to be actioned by the support team. You must fill out our Customer Support form or email us to request a skip.
If payment has been taken and you still wish to skip this month, contact the support team or read our FAQ on late skip requests.
For Evernight subscribers: The final day a customer can skip a renewal themselves is the 4th of a renewal month. The final day a customer can contact support to action the skip on their behalf is the last working day before payment is taken (the 5th of the same month). Evernight renews on the 5th of January, April, July, and October.
However, as we are a company based in the UK, it is important to take time zones into consideration and we suggest customers process their own skips on the penultimate working day before renewal. This way if there are any issues, our support team can aim to resolve them before payment is taken.
If payment has been taken and you still wish to skip this month, contact the support team or read our FAQ on late skip requests.