What is the skip limit policy?

Modified on Thu, 26 Jun at 2:52 PM

With all our subscriptions, you can opt to skip a month/theme if it doesn't interest you, but there are a few things to bear in mind:

Skips do not cancel your subscription or remove you as a subscriber. Your renewal is pushed forward to the next subscription month per skip.

While we do not have a skip limit, if a subscriber has not received their subscription in 10 consecutive months or more, we do reserve the right to cancel the subscription. Please be aware that we do not send a warning before cancelling.

The "skip count" resets every time a box/book is successfully renewed and received. For example, if you have skipped May, June, July, August, and September of your subscription, then you have skipped five consecutive months. If you then choose to receive the October theme, your skip count returns to zero. If you then skip November, your skip count begins again, with one month skipped.

Remember!

To keep your account running smoothly, please action or request any skips before the 1st of the month you wish to skip. Any skip made on/after the 1st of the month will process a skip for the next month.

For example, if you wanted to skip January, please skip before the 1st of January.

If you would like to process a late skip request please contact Support.

Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!