Please log into your account update your payment method for your subscription. Our system will try the renewal payment again once per day over a period of 5 days. You are only able to set your payment method as credit/debit card within your account.
Please follow these steps to update your payment method:
1. Log into your Illumicrate.com account
2. From there, select 'Subscriptions' - this will take you to your Recharge portal (our subscription platform)
3. Once there, select the 'Payment Methods' option on the top menu and click the 'add new payment method' button.
4. Enter the card details, and billing address, and then press the black 'add payment method' button
5. Once you have added the payment method, select the 'Shipping addresses' option on the top menu and ensure the payment method is updated for the address associated with your subscription.
6. Once that is updated, select the 'Subscriptions' option on the top menu and ensure the new payment method has been updated for your subscription.
Please note, you do need to update your payment method within the subscription section for it to apply to your subscription. Adding a payment method within your general illumicrate.com account will not apply to your subscription/s.
If you need further help, please fill in our Customer Support Form within the five day renewal period. After this point, we may not be able to offer you that month's box/book.