Renewals

When will my subscription renew?
Our Illumicrate monthly subscriptions renew on the 1st of every month, unless you have a 3 or 6 month subscription in which case they renew on the 1st every...
Wed, 27 Apr, 2022 at 5:21 PM
When is my renewal charged?
Our renewal date is the 1st of the month (so 1st January for the January box) unless you are a new subscriber, in which case you are charged for your first ...
Wed, 9 Nov, 2022 at 12:23 PM
My renewal payment has failed, what can I do?
Please log into your account update your payment method for your subscription. Our system will try the renewal payment again once per day over a period of 5...
Fri, 28 Oct, 2022 at 10:08 AM
I don't get paid until after the 5th, will I lose my box this month?
Sometimes we are able to hold your boxes for a few extra days, but we can't always guarantee this. Please get in contact with us using our Customer Sup...
Wed, 27 Apr, 2022 at 2:54 PM