Renewals

When will my subscription renew?
From 2024 both Illumicrate and Afterlight subscriptions renew on the 1st of every month. Unless you have a 3 or 6 monthly renewal plan in which case they re...
Thu, 23 Nov, 2023 at 2:14 PM
When is my renewal charged?
Our renewal date is the 1st of the month (so 1st January for the January box) unless you are a new subscriber, in which case you are charged for your first ...
Thu, 5 Jan, 2023 at 4:20 PM
My renewal payment has failed, what can I do?
Please log into your account and update your payment method for your subscription. Our system will try the renewal payment again once per day over a period ...
Thu, 5 Jan, 2023 at 4:44 PM
I don't get paid until after the 5th, will I lose my box this month?
Sometimes we are able to hold your boxes for a few extra days, but we can't always guarantee this. Please get in contact with us using our Customer Sup...
Thu, 5 Jan, 2023 at 4:23 PM