When will my shop order ship?

Modified on Fri, 29 Aug at 2:48 AM

Are you in the right place?

Click here for the latest UK shipping updates.
Click here for the latest US/CAN shipping updates.
Click here for general shipping information about subscription orders. (coming soon)

Shop Orders

When shop orders ship depends on whether it contains a pre-order:

Your Order Contains:	Estimated Ship Date
In-Stock Products ONLY	At least once a week, in batches
Pre-Orders of Exclusive Editions ONLY	According to the dates provided on the product listing or on the book's announcement post in our News section.
In-Stock Products + Pre-Orders of Exclusive Editions	When all items are ready. For example: If you order two in-stock books and a pre-order that ships in October, then your order will not ship until the pre-order is ready (i.e. October).

Tracking Numbers

Once your order ships, you will receive tracking information from our warehouse. If you encounter problems finding your tracking number, please check your online account or contact us.

Delays in Release Date

Please remember that all shipping dates are estimated and depend on many factors. We will always update our UK Shipping Updates or the US/CAN Shipping Updates pages with the latest information about estimated shipping dates. Please note that:

Sometimes new publications need to be shipped later than our standard delivery schedule to align with the release date set by the publishers.
If there is a significant delay to a title, such as printing delays, we will also send out an email to all affected subscribers.

Remember!

Click here for the latest UK shipping updates.
Click here for the latest US/CAN shipping updates.
The login matrix can help you find your correct login location. If in doubt, start there.
Click here for general shipping information about subscription orders. (coming soon)
If you need to find your tracking number, please check your online account.
If you get stuck, contact Support.

Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!