We're sorry to hear that, we have noticed that sometimes the tracking can be updated before the parcel goes out for delivery. Please check it hasn't been left with a neighbour or in a safe space, and then get in touch with us via our Customer Support Form.
If you experience any issues with your shipping, please contact support within 21 days after the parcel dispatch date, any queries sent after this 21-day deadline will not be able to be investigated by our shipping company. If we are contacted outside of this deadline you will need to pay the shipping fee again to have a replacement sent. If you would prefer a refund, this will be issued minus the original shipping fee.
It is the customer's responsibility to monitor their tracking, query any issues, and contact us about returned orders or order delays. For any customers contacting us 2 or more months after an order has been dispatched; you may have to pay for the order and shipping to have a replacement sent and store credit may be issued instead of a refund, again this will be minus the original shipping fee.
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