Firstly, have you checked your junk/promotions folder?
Our international orders ship in batches and you will only receive a tracking email when your order ships.
If you are an international customer, you can also always find your tracking information by visiting https://www.trackyourparcel.eu, and entering your country, the order number found on your address check email, and zip code.
If you are a UK based customer or this still isn't working for you, please fill out our Customer Support form and we can get it re-sent to you.