It will usually take a couple of working days for the tracking to update if you're outside of the UK/EU. If you are in the EU, it may take up to a week for your tracking to update while your parcel clears customs. This is due to new procedures following Brexit.

If you are based in the US and Canada, the tracking for your monthly subscription may not update regularly as it moves through the system. Canadian orders can take 5-8 days to clear through customs and enter the Canadian shipping system.

Please get in touch with us via our Customer Support Form if it has been, at most, 21 days since dispatch and your order hasn't arrived. For queries that are sent in after 21 days since dispatch, our shipping company will no longer investigate and you will need to pay the shipping fee again to have a replacement sent. If you would prefer a refund, this will be issued minus the original shipping fee.