Shipping Issues

My tracking hasn’t updated, is there an issue?
It will usually take a couple of working days for the tracking to update if you're outside of the UK/EU. If you are in the EU, it may take up to a week...
Tue, 31 Jan, 2023 at 4:41 PM
I haven't received a tracking email, how can I track my parcel?
Firstly, have you checked your junk/promotions folder?  If you are an international customer, you can also always find your tracking information by visi...
Fri, 1 Apr, 2022 at 7:08 PM
My tracking says my box has been delivered, but I haven't received it
I'm sorry to hear that! Sometimes the tracking can be updated before the parcel goes out for delivery.  Please check it hasn't been left with a n...
Tue, 31 Jan, 2023 at 4:39 PM