What are your Standard Book Damage Guidelines?

Modified on Tue, 7 Oct at 3:16 PM

Are you in the right place?

Click here for how to submit a damage request.
Click here for our B-grade and C-grade Book Guidelines.
Click here for our explanation of Damaged Book Listings.

Standard Book Damage Guidelines

If you have received a damaged book, please check our damage guidelines below to see if you can submit a damage request:

Does Qualify as Damaged	Does NOT Qualify as Damaged
A tear, rip, cut, or visible scratch on the front of the book/dust jacket or spine larger than 1cm.	Scratches, marks, or residue on the back of the book/dust jacket.
Residue or marks on the front or spine that cannot be removed.	Page bleeding or unevenly sprayed edges.
A book that should have been signed but isn’t.	White spots, small marks,  or scratches on sprayed or stencilled edges, or issues with the top or bottom edges of the book.
Dented or crushed corners bigger than 1.5cm.	Creasing or folding on the top or bottom of the book spine, where the spine joins the boards; or creasing or folding on the top or bottom of the dust jacket.
Water damage.	Wavy pages.
More than one ripped or bent page that affects the text on the pages.	Ripped or damaged blank pages, or small tears on endpapers which do not affect the overall design.
Production defects (such as a missing finish).	Slightly blurry stencilled or digitally printed edges.
Off-centre stencilled or digitally printed edges where part of the central design (if there is one) is cut off.	Missing head or tail bands, or a missing ribbon bookmark.
	Off-centre stencilled/digitally printed edges where the full central design (if there is one) is showing.

Please note: Due to variations in the printing process and materials used, some books may feature differences that do not qualify as damage, including:

Misaligned tip-in pages.
Slight printing discrepancies, such as faint roller marks.
Dust jackets containing metallic elements being more susceptible to light scratches.
Differences in paint on sprayed edges, due to manufacturing and/or shelf wear (this mainly affects darker colours).

The above criteria is general guidance; however, every ticket will be manually reviewed and all replacements will be at the discretion of our Customer Support Team. If in doubt, you can always contact Support.

Remember!

Click here for how to submit a damage request.
Click here for our B-grade and C-grade Book Guidelines.
Click here for our explanation of Damaged Book Listings.

Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!