Are you in the right place?
- Click here for how to submit a damage request.
- Click here for our B-grade and C-grade Book Guidelines.
- Click here for our explanation of Damaged Book Listings.
Standard Book Damage Guidelines
If you have received a damaged book, please check our damage guidelines below to see if you can submit a damage request:
Does Qualify as Damaged | Does NOT Qualify as Damaged |
A tear, rip, cut, or visible scratch on the front of the book/dust jacket or spine larger than 1cm. | Scratches, marks, or residue on the back of the book/dust jacket. |
Residue or marks on the front or spine that cannot be removed. | Page bleeding or unevenly sprayed edges. |
A book that should have been signed but isn’t. | White spots, small marks, or scratches on sprayed or stencilled edges, or issues with the top or bottom edges of the book. |
Dented or crushed corners bigger than 1.5cm. | Creasing or folding on the top or bottom of the book spine, where the spine joins the boards; or creasing or folding on the top or bottom of the dust jacket. |
Water damage. | Wavy pages. |
More than one ripped or bent page that affects the text on the pages. | Ripped or damaged blank pages, or small tears on endpapers which do not affect the overall design. |
Production defects (such as a missing finish). | Slightly blurry stencilled or digitally printed edges. |
Off-centre stencilled or digitally printed edges where part of the central design (if there is one) is cut off. | Missing head or tail bands, or a missing ribbon bookmark. |
Off-centre stencilled/digitally printed edges where the full central design (if there is one) is showing. |
Remember!
- Click here for how to submit a damage request.
- Click here for our B-grade and C-grade Book Guidelines.
- Click here for our explanation of Damaged Book Listings.
Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!
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