If you have ordered a subscription product (a box or book) and this is not yet in pre-shipment (we have not yet sent out the emails check your address), then we can usually cancel and refund this for you. We do not issue refunds if you have a 3 or 6 month pre-paid subscription.

If you have ordered a single purchase item or something from our shop, as long as your order hasn't yet gone into pre-shipment we can usually refund it for you. To cancel your order,  please fill in our Customer Support Form or contact us directly at support@illumicrate.com.