Once your order has shipped, you should receive a tracking number via email, and this will also be added to your online account. However, please be aware that this information may a short while to update.
For Orders Shipped from the UK Warehouse
It will usually take a couple of working days for the tracking to update if you're outside of the UK/EU. If you are in the EU, it may take up to a week for your tracking to update while your parcel clears customs; this is due to a change of procedures following Brexit.
For Orders Shipped from the US Warehouse
If you are based in the US and Canada, the tracking for your monthly subscription may not update regularly as it moves through the postal system. Canadian orders can take 5-8 days to clear through customs and enter the Canadian shipping system.
Click here if you haven't received your tracking information.
Remember!
- Click here for the latest UK shipping updates.
- Click here for the latest US/CAN shipping updates.
- Click here for general shipping information about shop orders.
- Click here for general shipping information about subscription orders.
Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com! Was this article helpful?
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