How do I log in to my online account?

You can log in to your subscription based on your location, as follows: 

• UK subscribers
• EU subscribers
• US & CAN Subscribers
• Rest of World subscribers

Alternatively, you can log in to your account using the following links -- just choose your location and subscription:

Note: RoW means "Rest of the World". 

Please note that we have three websites: Our UK site, our EU site, and our US site. Because these are on different systems, you may need to log into a combination of these to see all of your subscription(s) and orders.

Shop Orders

If you have ordered from one of our three Illumishops (UK | US) then in most cases your account will again be based on where you are located in the world, as above.

However, some items only ship from the UK warehouse, and so if you are in the EU, the USA, or Canada you will not see these orders appear in your order history if you log in using your EU or US account. To determine which site you need to check for your order status, please check the number of digits in your order number, as follows:

Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!