When will my subscription ship?

Are you in the right place? 

• Click here for the latest UK shipping updates.
• Click here for the latest US/CAN shipping updates.
• Click here for general shipping information about shop orders. (coming soon)

Subscription Orders

Subscription orders ship according to the type of subscription you have:

For example:

• The May Illumicrate subscription would start to ship, in batches, at the end of May. 
• The November Starbright subscription would start to ship, in batches, at the end of November.

Tracking Numbers

Once your subscription ships, you will receive tracking information from our warehouse. If you encounter problems finding your tracking number, please check your online account or contact us.

Delays in Release Date 

Please remember that all shipping dates are estimated and depend on many factors. We will always update our UK Shipping Updates or the US/CAN Shipping Updates pages with the latest information about estimated shipping dates. Please note that:

• Sometimes new publications need to be shipped later than our standard delivery schedule to align with the release date set by the publishers. 
• If there is a significant delay to a title, such as a printing error, we will also send out an email to all affected subscribers. 

Remember! 

• Click here for the latest UK shipping updates.
• Click here for the latest US/CAN shipping updates.
• The login matrix can help you find your correct login location. If in doubt, start there. 
• If you need to find your tracking number, please check your online account.
• Click here for general shipping information about shop orders. (coming soon)
• If you get stuck, contact Support. 

Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!