Why can't I see my pre-orders/order history?

Please check that you are logging into the correct account. We have two websites (UK and US) with customer accounts on each. As a reminder: 

• Exclusive Editions: If you have placed any pre-orders for Exclusive Editions, your pre-orders/order history will be on your UK account. 
• US/CAN: If you have purchased a previous monthly box from our Illumicrate shop and are in the USA or Canada, you will need to check your US account.
• RoW: If you have purchased a previous monthly or quarterly box from our Illumicrate shop and are anywhere else in the world, please check your UK account.

If, after completing the above, you are sure you are logging into the correct account and still cannot see your pre-orders/order history, please contact Support and include: 

• which account (UK and/or US) you've logged into
• screenshot(s) of what you do see when you log in. 

Remember! 

• Because the UK and US websites are on different systems, you may need to log in to both in order to see all of your subscriptions and orders. 
• If you have a subscription with us, the login matrix can help you find your correct login location. If in doubt, start there. 
• If you get stuck, contact Support. 

Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!