We are sorry to see you go! Before you consider cancellation, did you know you can skip a month in your subscription if one isn't of interest to you? If you really have to cancel, you can do so at any time by logging into your account on this website and clicking the 'Cancel subscription' link. However, you will still receive any months you have paid for prior to your cancellation.

If you have already paid for the crate and want a refund, then you must fill out our Customer Support form to request it before the box has shipped. Please note that you cannot get a refund for a pre-paid subscription plan once you have paid for it.