What is the Illumicrate Rewards Programme?

Your Rewards account is located within your online account, under the "Illumicrate Rewards" tab. 

Ways to Earn Points

You can earn points in a number of ways, including: 

• Placing an order for an Exclusive Edition or subscription;
• Having an active subscription; 
• Purchasing a gift card;
• Reviewing a purchase on our website;
• Celebrating your birthday; 
• Referring a friend; 
• Following us on social media;
• ... and more

Points are added to your account after your order/subscription ships. Please note that if you have a prepaid subscription, this will be at the end of your subscription term (every 3- or 6-months, as appropriate).

You cannot earn points on the use of gift cards or on the cost of shipping/taxes. 

Please note that points expire after 12 months. 

Reward Tiers 

There are currently three reward tiers - Bronze, Silver, and Gold. You can progress up the tiers by accruing more points. Each tier gives you various benefits, such as double point days, free shipping days, and access to Exclusive Edition presales. Please refer to your your online account to check which tier you are currently on and the benefits you're eligible for. 

Redeeming Points

You can exchange your points for vouchers valid on our websites, at a rate of 100 points = £1 / $1. You can also convert your points during the checkout process, to receive a discount on your order (please note that there is a minimum spend required for this). 

US/Canadian Customers

If you are based in the USA or Canada, and have an online account on both our UK website and our US website, then you will have two Reward accounts (one per site). 

You can ask to have points moved from one account to another by contacting Support. Please note that this is a manual process, so may take a few days to complete. (Unfortunately, we cannot move any points accrued on your birthday, or those accumulated from social media follows.)

If your points are pending, we will be unable to move these from your UK account to your US account until after the relevant order has shipped. In this instance, please contact Support after your order has shipped, and we can then move the points for you. 

Any Other Questions?

There is a more detailed FAQ about the Rewards Programme within your online account, under the "Illumicrate Rewards" tab. Please check there if you have any other questions regarding our Rewards Programme. If you cannot find the answer to a question, please contact Support. 

Remember! 

• If you are based in the USA/Canada, you may have two different Rewards accounts (one per website). 
• If you get stuck, contact Support. 

Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com!