Unfortunately, due to the amount of orders we ship each week, it is not possible for us to locate single orders to hold back or, conversely, expedite. We are so sorry about this.
However, if you have a trusted friend or family member who would be happy to receive your order for you, please contact Support with their full address details. We can then change the address on your order accordingly, providing it has not already entered fulfilment.
Whilst in-stock Illumishop orders usually ship on a regular basis, our subscription shipments and Exclusive Editions ship according to specific schedules. This is why our shipping update pages (UK | US) often cite an estimated shipping window for each subscription order or Exclusive Edition pre-order. Within these estimated shipping windows, we ship according to batches as defined by our Operations and warehouse teams.
We do send out Address Check emails before a pre-order or subscription order is due to ship, and this is the final 24 hours for any changes or cancellations.
Remember!
- Click here for the latest UK shipping updates.
- Click here for the latest US/CAN shipping updates.
- If you get stuck, contact Support.
Please contact us if you have any issues, or you can also email us directly at support@illumicrate.com! Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article